Your agent answers the sales inbox
Connect a mailbox to your agent and it files each mail against the right customer, answers what your knowledge base covers, and hands everything else to a person.
It answers what it's allowed to
A sales inbox fills with the same product and pricing questions, each one waiting for whoever gets to it first. Turn on replies and the agent answers product questions and public pricing from your knowledge base, asks senders what they need — and answers nothing else.
- →Draft mode lines replies up in a To send list for someone to send
- →Auto mode sends the ones inside the rules by itself
Everything else goes to a person
Complaints, refunds and billing, legal or contract terms, and anyone who asks for a human are never answered by the agent. The sender gets a short note that someone from the team will be in touch, and the deal's owner — or whoever set the agent up — gets the mail on Home.
- →The note's wording is yours to edit or switch off; the agent never writes it
- →It never says who the mail went to
You can see what it did with every mail
An inbox you can't audit is one you won't hand over. Each mail the agent handles is a run you can open — the mail, what the agent decided, and what it wrote.
- →Replies are signed as your business's AI agent, or with a sign-off you write
- →A small Sent by Dopia line ends each mail; Business can remove it